SupportCandy Timer is a productivity-focused WordPress plugin that adds time-tracking capabilities to your SupportCandy help desk. It allows agents to record the exact duration spent on each support ticket, providing accurate data for billing or performance reviews. The timer can be started and stopped manually or configured to run automatically when an agent opens a ticket. It is an essential tool for agencies and freelancers who bill clients based on support hours or need to monitor team efficiency.
SupportCandy Timer
4 USD
| Plugin Name: | SupportCandy Timer |
|---|---|
| Version: | 3.2.2 |
| Last Updated: | 2026-09-04 |
| Category: | Wordpress Plugin Premium (Pro) |
| Website usage limit: | Unlimited |
| Download: | Download |
| Info: | You need to subscribe to VIP or purchase this plugin to download. |
| Product Link (from Developer) & Demo | |
100% Original & Safe
100% Original & Safe
Legal License
100% GPL License ⓘ
Unlimited Usage
Unlimited Domains & Websites
Continuous Updates
Lifetime Update Support ⓘ
Description
SupportCandy Timer integrates a robust time-logging system directly into the SupportCandy interface. Agents can use a simple start/stop button within the ticket sidebar to track their active working time. The plugin automatically creates time entries associated with the specific ticket and agent, which can later be exported for external reporting or client invoicing. It eliminates guesswork in support management by providing hard data on how much time different types of issues consume.
The addon features an automatic mode that triggers the clock as soon as a ticket is opened, ensuring no billable minutes are missed. Administrators can view comprehensive logs of all recorded time, filter by agent or date range, and edit entries if manual adjustments are required. It is a lightweight, efficient solution for teams that prioritize accountability and need to justify support costs through detailed time-tracking reports.
