SupportCandy SLA is a premium plugin WordPress extension designed to add Service Level Agreement monitoring to customer support portals. It allows support administrators to configure dynamic response deadlines, track resolution time constraints, and manage automated escalation triggers based on ticket priority. This flexible SupportCandy plugin integrates seamlessly into the core ticketing dashboard, helping helpdesks and technical support departments maintain strict service quality and optimize agent response metrics.
SupportCandy SLA
4 USD
| Plugin Name: | SupportCandy SLA |
|---|---|
| Version: | 3.2.3 |
| Last Updated: | 2026-10-08 |
| Category: | Wordpress Plugin Premium (Pro) |
| Website usage limit: | Unlimited |
| Download: | Download |
| Info: | You need to subscribe to VIP or purchase this plugin to download. |
| Product Link (from Developer) & Demo | |
100% Original & Safe
100% Original & Safe
Legal License
100% GPL License ⓘ
Unlimited Usage
Unlimited Domains & Websites
Continuous Updates
Lifetime Update Support ⓘ
Description
SupportCandy SLA is a specialized plugin WordPress addon engineered to optimize customer service workflows by introducing professional Service Level Agreement tracking. It provides helpdesk administrators with the necessary infrastructure to establish precise countdown timers for initial agent responses and final ticket resolution goals.
Built with performance-first code standards, this SupportCandy plugin extension ensures high system efficiency while processing background automation rules. Users can define custom operating hours, exclude weekend periods from countdown clocks, and configure multi-stage email warnings when a ticket approaches a breach condition. The system handles agent performance metrics automatically and displays status badges directly within the main administration control board, ensuring full compatibility with core WordPress components to streamline corporate support desk management.
