SupportCandy – Automatic Close Ticket is a practical WordPress addon that automates the cleanup of your help desk. It monitors inactive support tickets and automatically changes their status to closed after a predefined period of inactivity. You can set specific time triggers based on the last response from either the agent or the customer. This plugin helps support teams maintain an accurate view of active issues by filtering out abandoned or resolved conversations without manual intervention.
SupportCandy – Automatic Close Ticket
4 USD
| Plugin Name: | SupportCandy – Automatic Close Ticket |
|---|---|
| Version: | 3.1.2 |
| Last Updated: | 2026-09-03 |
| Category: | Wordpress Plugin Premium (Pro) |
| Website usage limit: | Unlimited |
| Download: | Download |
| Info: | You need to subscribe to VIP or purchase this plugin to download. |
| Product Link (from Developer) & Demo | |
100% Original & Safe
100% Original & Safe
Legal License
100% GPL License ⓘ
Unlimited Usage
Unlimited Domains & Websites
Continuous Updates
Lifetime Update Support ⓘ
Description
SupportCandy – Automatic Close Ticket is a workflow automation tool for the SupportCandy ticketing system. It allows administrators to define rules for closing tickets that have remained idle for a specific number of days or hours. The plugin can be configured to send a final notification to the user before closing the ticket, ensuring they are aware the issue is being finalized due to inactivity.
The addon supports multiple conditions, such as only closing tickets in a specific status like “Pending User Response” or “Resolved.” It effectively reduces the manual workload for agents who would otherwise have to manually check and close thousands of old threads. By keeping the ticket list updated with only current, actionable items, it improves team productivity and provides clearer reporting on actual support volume. This tool is essential for high-traffic WordPress help desks looking to streamline their ticket management process.
