SupportCandy Assign Agent Rules is an extension for the SupportCandy ticketing system that automates the agent assignment process. It allows administrators to define specific routing rules based on ticket categories, priorities, or custom fields. Instead of manual dispatching, the plugin ensures tickets reach the correct staff member instantly. This improves response times, balances workloads, and optimizes the support workflow for high-volume help desks by eliminating human error in ticket distribution.
SupportCandy Assign Agent Rules
4 USD
| Plugin Name: | SupportCandy Assign Agent Rules |
|---|---|
| Version: | 3.1.2 |
| Last Updated: | 2026-03-29 |
| Category: | Wordpress Plugin Premium (Pro) |
| Website usage limit: | Unlimited |
| Download: | Download |
| Additional Information: | The Plugin should be Activated. If it isn't, try using the License Key “ B5E0B5F8DD8689E6ACA49DD6E6E1A930 ” to Activate. This information will automatically be shown when you click the red Download button. |
| Info: | You need to subscribe to VIP or purchase this plugin to download. |
| Product Link (from Developer) & Demo | |
100% Original & Safe
100% Original & Safe
Legal License
100% GPL License ⓘ
Unlimited Usage
Unlimited Domains & Websites
Continuous Updates
Lifetime Update Support ⓘ
Description
SupportCandy Assign Agent Rules provides an automated logic layer for the SupportCandy plugin to handle ticket distribution. It removes the need for manual intervention by automatically assigning incoming tickets to specific agents or teams based on predefined criteria. Users can create multiple assignment rules using conditions like ticket category, priority, or specific custom fields to ensure every query is handled by the appropriate specialist.
The plugin supports various routing methods, including direct assignment to a single agent or distributing tickets among a group. This functionality is essential for large support teams managing complex workflows where speed and accuracy in ticket routing are critical. It integrates natively with the core SupportCandy interface, allowing for easy setup of conditional logic to streamline help desk operations and improve overall team efficiency.
